We have a customer-friendly return policy. If you're not satisfied with your purchase, please refer to our Returns & Refunds page for detailed information on how to process a return.

At Cretzo, we believe that every handmade creation carries a story—a story of passion, patience, dedication, and the extraordinary power of human creativity. We are more than a marketplace; we are a thriving ecosystem built to celebrate artisans, empower creators, and connect everyone who believes in the value of handmade craftsmanship.

Yes, currently, Cretzo is available across India. We plan to expand globally in the near future to provide exposure for Indian handmade products across the world.

In the beginning, we will not offer COD on all products. However, as we expand, we aim to introduce more flexible payment options, including COD, on as many products as possible.

Cretzo is dedicated exclusively to handmade products and craft-related raw materials, creating a specialized marketplace for artisans, creators, and buyers who value authentic, handcrafted goods.

Beyond showcasing unique handmade creations, Cretzo bridges the gap between raw material suppliers and artists by bringing both communities together on a single platform. This focused approach sets us apart from general e-commerce marketplaces, offering a dedicated ecosystem built around creativity, craftsmanship, and quality.

Browse our collection, select the products you love, add them to your cart, and proceed to checkout. We offer a simple and user-friendly shopping experience.

We accept all major online payment methods, including credit/debit cards, UPI, and mobile wallets including COD on all eligible products.

Yes, once your order is confirmed, you will receive a tracking number via email or SMS, allowing you to track the progress of your delivery.

At the moment, Cretzo is focused on the Indian market. However, we plan to expand globally, enabling international shipping for our handmade products soon.

At Cretzo, we use Razorpay, one of the most trusted and secure payment gateways in India. Razorpay ensures that all transactions are protected with advanced security measures, providing you with a safe and seamless payment experience. Your financial information is safeguarded, so you can shop with confidence.

Home Décor & Furniture
Fashion & Accessories
Handmade Jewellery
Organic Beauty & Wellness
Art & Paintings
Pottery & Ceramics
Toys & Gifts
Handcrafted Food Products
Stationery & Lifestyle Products
Personalized Art Creations
DIY & Craft Supplies
Raw Materials for Artists

Yes! Cretzo is more than just a handmade marketplace. We also provide a wide range of raw materials for handmade artists, crafters, and creators. By connecting artisans directly with manufacturers, we offer high-quality materials at affordable prices, including small-quantity purchases, making it easier for both beginners and experienced artists to create without high upfront costs.

Handmade artists, independent creators, and vendors of handmade products are welcome to showcase and sell their creations on Cretzo. In addition, manufacturers and suppliers of raw materials used in handmade crafts can also list their products on our platform, connecting with a community of makers and craft enthusiasts.

If you’re a handmade artist or a raw material supplier, you can apply to become a vendor on Cretzo by visiting the *“Sell with Cretzo”* option available at the bottom of our website footer. Click the link, complete the vendor application form, and submit your details.

Our team will carefully review your application and get back to you with the next steps.

Yes, we cater to the needs of handmade artists by providing raw materials in small, affordable quantities, making it easier for them to start their work without purchasing in bulk.

You can reach out to our customer support team via Whatsapp at 7290024349 or email us at support@cretzo.com. We're here to help with any questions or issues you might have.

Absolutely! At Cretzo, we are committed to quality and authenticity. Every product listed on our platform is carefully reviewed and verified by our team to ensure it meets our standards. We onboard talented artists and skilled creators who bring their finest handmade products, fine art, and unique crafts to our marketplace.

With a strong focus on quality control (QC), we ensure that every item reflects the creator’s skill, passion, and dedication—so customers can discover and purchase exceptional, authentic products with confidence.