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Frequently Answered Questions (FAQs)

faq

Cretzo is an online marketplace that offers a wide range of handmade products and the raw materials required to create them. It's a platform that connects handmade artists with both buyers and raw material manufacturers, providing a one-stop shop for all things handmade.

You can find a diverse range of handmade products, including: - Food items (organic and handmade) - Beauty products (handmade and organic) - Home decor - Furniture - Clothing and footwear - Other unique, hand-crafted items made by skilled artisans.

Yes! Cretzo not only offers finished handmade products but also provides raw materials specifically for handmade artists. We understand the challenge of finding affordable raw materials in small quantities, so we connect you directly with manufacturers to offer the best prices.

Handmade artists and vendors of handmade products are welcome to sell on Cretzo. Additionally, manufacturers of raw materials needed for handmade crafts can also list their products on our platform.

Absolutely! We ensure that every product sold on Cretzo is verified by our team for quality and authenticity. Each item reflects the artistry and dedication of the creators, ensuring you receive only the best, unique products.

Yes, currently, Cretzo is available across India. We plan to expand globally in the near future to provide exposure for Indian handmade products across the world.

In the beginning, we will not offer COD on all products. However, as we expand, we aim to introduce more flexible payment options, including COD, on as many products as possible.

Cretzo is dedicated solely to handmade products and raw materials, creating a niche market for artisans and buyers who value authentic, handcrafted goods. We also bridge the gap between raw material suppliers and artists, something that sets us apart from general e-commerce platforms.

Browse our collection, select the products you love, add them to your cart, and proceed to checkout. We offer a simple and user-friendly shopping experience.

We accept all major online payment methods, including credit/debit cards, UPI, and mobile wallets. While COD is not available on all products at the moment, we are working to introduce it in the near future.

Yes, once your order is confirmed, you will receive a tracking number via email or SMS, allowing you to track the progress of your delivery.

If you're a handmade artist or a raw material supplier, you can apply to become a vendor by visiting our Sell with Us page and filling out the application form. Our team will review your submission and get back to you.

Yes, we cater to the needs of handmade artists by providing raw materials in small, affordable quantities, making it easier for them to start their work without purchasing in bulk.

At the moment, Cretzo is focused on the Indian market. However, we plan to expand globally, enabling international shipping for our handmade products soon.

We have a customer-friendly return policy. If you're not satisfied with your purchase, please refer to our Returns & Refunds page for detailed information on how to process a return.

You can reach out to our customer support team via the Contact Us page or email us at support@cretzo.com. We're here to help with any questions or issues you might have.

At Cretzo, we use Razorpay, one of the most trusted and secure payment gateways in India. Razorpay ensures that all transactions are protected with advanced security measures, providing you with a safe and seamless payment experience. Your financial information is safeguarded, so you can shop with confidence.


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