Last Updated: 19/07/2026

Information We Collect

We may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping & Billing Address
• Date of Birth (optional)
• GST Number (for sellers)
• Business Details (for vendors)
• Government Identification (only when legally required for seller verification)
• Profile Photograph (optional)

Account Information

• Username
• Password (encrypted)
• Login Activity
• OTP Verification Details

Payment Information

Cretzo does not store your debit card, credit card, CVV, UPI PIN, or banking passwords.

Payments are securely processed through RBI-compliant payment gateways.

Marketplace Information

For vendors, we may collect:

• Store Name
• Product Listings
• Business Address
• Bank Account Details
• PAN
• GST Details (if applicable)
• Return Address
• Shipping Preferences

Automatically Collected Information

• Device Information
• Browser Information
• IP Address
• Operating System
• Cookies
• Analytics Data
• Crash Reports
• Session Logs
• Referral URLs

Cookies & Similar Technologies

Cretzo uses cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Improve website performance
• Personalize recommendations
• Measure traffic and analytics
• Prevent fraud
• Improve security

You can disable cookies through your browser settings; however, certain features may not function properly.

How We Use Your Information

We use your information to:

• Create and manage accounts
• Process orders
• Verify sellers
• Process payments
• Arrange shipping
• Provide customer support
• Detect fraud
• Improve recommendations
• Personalize shopping experience
• Send transactional notifications
• Send promotional offers (with consent)
• Comply with applicable laws
• Resolve disputes
• Improve website performance

Sharing Information

We may share your information only when necessary with:

• Payment Gateways
• Courier & Logistics Partners
• Cloud Hosting Providers
• SMS Service Providers
• Email Service Providers
• Analytics Providers
• Customer Support Platforms
• Government Authorities when legally required
• Law Enforcement Agencies under lawful requests

We never sell your personal information.

Data Security

We implement industry-standard security measures including:

• SSL Encryption
• Secure Servers
• Password Encryption
• Firewalls
• Access Controls
• Two-Factor Authentication (where applicable)
• Continuous Security Monitoring

Although we take reasonable precautions, no internet transmission or storage system can be guaranteed completely secure.

Children's Privacy

Cretzo is intended for users aged 18 years and above. Individuals under 18 may use the platform only under the supervision of a parent or legal guardian.

Your Rights

Subject to applicable laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile
• Delete your account
• Withdraw consent
• Object to certain processing
• Request data portability (where applicable)
• Lodge a complaint with the appropriate authority

Data Retention

We retain your information only for as long as necessary to:

• Complete transactions
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Inactive accounts may be deleted after a reasonable period unless retention is legally required.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and encourage users to review their respective privacy policies.

Marketing Communications

You may opt out of promotional emails, SMS, or WhatsApp communications at any time using the unsubscribe option or by contacting us.

Transactional messages relating to orders, security, or account activity cannot be opted out of.

International Transfers

As Cretzo expands globally, your information may be processed on servers located outside your country in accordance with applicable data protection laws.

Vendor Privacy

If you register as a seller, certain business information such as your store name, ratings, product listings, and public profile may be visible to customers.

Private information including bank account details, PAN, Aadhaar, or tax documents will never be displayed publicly.

Contact Us

For privacy-related questions or requests, contact:

Cretzo Privacy Team

???? support@cretzo.com

???? Gurugram, Haryana – 121003, India